FAQ

🛒 Purchasing FAQ

Product Specifications & Customization

1. Q: What types of stepper motors do you offer?
   A: We offer a full range, including hybrid, geared, lead screw, closed-loop, hollow shaft, and waterproof stepper motors. Sizes range from NEMA 8 to NEMA 34, perfectly suited for automation, medical, and 3D printing applications.

2. Q: Do you accept OEM/ODM customization?
   A: Yes, with over 15 years of OEM/ODM experience, we can customize voltage, current, torque, shaft length, wiring, and connectors. Our engineers will provide professional advice to ensure the motor perfectly matches your project requirements.

3. Q: What is your Minimum Order Quantity (MOQ)?
   A: We support flexible purchasing. Standard products accept small batch orders. For customized products, the MOQ is as low as 5 pieces, and no extra customization fees are charged to help you launch your project quickly.

4. Q: How do you ensure product quality and consistency?
   A: We strictly follow the ISO9001 quality management system with a comprehensive inspection process. From raw materials to final products, every step undergoes rigorous testing to guarantee stable performance and reliable quality for every motor delivered.

Certifications, Lead Time & Service

5. Q: What certifications do your products have?
   A: Our products comply with international standards and are certified with CE, RoHS, etc. This ensures our motors meet the safety and environmental entry requirements for European and North American markets, giving you peace of mind.

6. Q: What is the lead time for standard and custom products?
   A: Standard models are usually in stock for fast shipping. Custom products generally take 2-4 weeks to produce, depending on complexity and quantity. We will confirm the exact delivery schedule with you in advance.

7. Q: What support do you provide if there are motor issues?
   A: We provide timely technical support. If you encounter any issues during use, we promise to deliver a detailed analysis report and solution within 1-2 business days to keep your project running smoothly.

8. Q: Are you a manufacturer or a trading company?
   A: We are a direct source manufacturer (GUANGZHOU FUDE ELECTRONIC TECHNOLOGY CO.,LTD) with over 15 years of experience. This guarantees highly competitive factory prices, flexible production arrangements, and direct technical communication for our clients.